jay77's Privacy Policy
Your personal information is completely safe with us. Learn in detail here how jay77 collects, stores, and protects your data.
Introduction
jay77 (hereinafter referred to as "we", "us", or "platform") places the highest importance on your privacy. This Privacy Policy is written for Bangladeshi users and explains how your personal information is collected, processed, stored, and protected when you use the jay77 website, mobile platform, or related services. By reading this policy you will fully understand how we handle your data and what rights you have.
By using jay77's services you agree to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our platform. For any questions, contact our support team.
Table of Contents
- 1.What information we collect
- 2.How information is collected
- 3.How your information is used
- 4.Sharing information with third parties
- 5.Cookies and tracking technologies
- 6.Data protection and security
- 7.Data retention period
- 8.Your rights
- 9.Protection of minors
- 10.Policy changes
- 11.Contact
1 What information we collect
When you register with jay77 and throughout your use of our services, we may collect various types of information. A detailed description of this information is provided below:
Personal identity information
To verify your identity and manage your account, we collect:
- Full name (in Bengali or English)
- Date of birth (for age verification)
- National ID (NID) or passport number
- Email address
- Mobile number
- Residential address
Financial and transaction information
For payment processing and fraud prevention, we collect:
- bKash, Nagad, Rocket, or Upay account number (partial)
- Bank account details (partial)
- Deposit and withdrawal history
- Transaction amounts and timestamps
- Type of payment method
Gaming activity information
To improve the platform and ensure responsible gaming, we record:
- Game history and bet details
- Win and loss records
- Bonus usage history
- Session duration and activity
- Preferred games and categories
Technical and device information
To ensure security and platform performance, we collect:
- IP address
- Device type and operating system
- Browser type and version
- Login time and location
- Cookie and session data
2 How information is collected
jay77 collects your information in various ways. Learn in detail about each method below:
Direct collection
When you register with jay77, fill in your profile, make a payment, contact the support team, or participate in a competition — at these times you provide information to us directly. If the information required at registration is not provided, it will not be possible to create an account.
Automatic collection
When you use our platform, some technical information is collected automatically. This includes cookies, log files, web beacons, and other tracking technologies. This information is used to maintain the functionality of our platform and to improve the user experience.
Collection through third parties
In some cases we may receive information from legitimate third parties, such as payment service providers (bKash, Nagad, Rocket, Upay, banks), identity verification agencies, and fraud prevention services. This information is used only to verify your identity and secure transactions.
3 How your information is used
jay77 uses your information for the following purposes. We never use your information outside these purposes without your consent:
Account and identity verification
Using the information provided at registration, we verify your identity and age. This ensures that only adults (21+) and legitimate users are accessing our platform.
Payment processing
Your financial information is used to securely complete all financial transactions, including deposits (minimum ৳200) and withdrawals (minimum ৳500). This information is necessary to process withdrawals, typically within 1 hour.
Fraud prevention
To prevent unauthorized access to accounts, money laundering, and other fraudulent activities, we analyse your device and transaction information. This is essential to keeping your account secure.
Responsible gaming
By analysing your gaming activity data, we can identify potentially problematic gaming behaviour and provide timely support. Ensuring responsible gaming is our priority.
Service improvement and communication
Using your email address and mobile number, we send important account updates, bonus offers, security alerts, and platform-related news. You can opt out of marketing communications at any time.
Analysis and development
We analyse aggregate statistics (not at an individual level) to continuously improve our game library, interface, and overall user experience.
4 Sharing information with third parties
jay77 never sells or rents your personal information. However, in the specific circumstances below, some information may be shared with trusted third parties:
Payment service providers
To complete your financial transactions, we share the necessary financial information with bKash, Nagad, Rocket, Upay, and associated banking institutions. This information is used only to complete transactions and these institutions follow their own privacy policies.
Legal obligations
We may be required to provide information in response to applicable laws in Bangladesh, court orders, or legitimate requests from government authorities. This includes compliance with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations.
Game software providers
Only the data necessary for fair play and session management is shared with the technology providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi) that supply games on our platform. Personal identity information is not shared with them.
Important: jay77 does not sell or share your information with any third party for commercial purposes. All third parties operate under our strict data protection agreements and may only use information for the specified purpose.
5 Cookies and tracking technologies
Our platform uses various types of cookies and similar technologies. Learn in detail about these technologies below:
Essential cookies
These cookies are necessary for the basic functionality of the platform. Without them, login, navigation, and security features will not work properly. These cookies cannot be disabled.
Functional cookies
These cookies are used to remember your preferences (such as language settings and game preferences). They make your experience on the platform more personalised.
Analytics cookies
These cookies are used to understand how users are using our platform. The data collected is fully anonymous and is used only for service improvement.
You can control or delete cookies from your browser settings. However, if essential cookies are deleted, our platform may not function properly.
6 Data protection and security
jay77 gives the highest priority to the protection of your personal and financial information. We use industry-standard security measures:
SSL encryption
All data transmission on our platform is protected by SSL (Secure Socket Layer) encryption. This ensures that all information exchanged between your browser and our servers is not readable by third parties.
Secure data storage
Your information is stored in encrypted databases. Sensitive information such as passwords and financial details is secured with industry-standard hashing and encryption algorithms. No staff member can view your password directly.
Access control
Access to your information is restricted to authorised staff only and a strict "need-to-know" policy is followed. All access is logged and regularly audited. Irregular access attempts are automatically blocked.
Security updates
To address new cyber threats, we regularly review and update our security measures. Our technology team maintains round-the-clock monitoring so that any security incident can be identified and resolved quickly.
Your responsibility: You are also responsible for the security of your account. Use a strong password, do not share your login details with anyone, and if you notice any suspicious activity, inform our support team immediately.
7 Data retention period
We retain your information only for as long as it is necessary or required under legal obligations:
Active account
While your account is active, we retain all of your information. This information is used to provide your service, ensure security, and ensure responsible gaming.
After account closure
Even after an account is closed, some information may be retained for a specified period to meet legal obligations (such as financial regulations and AML rules). This period is determined by applicable law.
Marketing data
If you opt out of marketing communications, we keep your email address on our opt-out list to avoid unintended contact in the future. If you request removal from this list, there is a risk of receiving marketing messages again in the future.
8 Your rights
As a user of jay77, you have the following rights over your own information:
Right to know
You can request detailed information about what data we have collected about you, why we collected it, and how it is being used.
Right to correction
If there is incorrect or incomplete information in your profile, you can request that it be corrected. Ensuring accurate information is important for both of us.
Right to deletion
In certain circumstances you may request that your data be deleted. However, some data may need to be retained due to legal obligations.
Right to restrict processing
In certain cases you may request that the processing of your data be temporarily paused, such as while a dispute about the accuracy of the data is ongoing.
Right to data portability
You may request to receive your personal data in a structured, commonly used format.
Right to object
You may object at any time to marketing communications or certain types of processing. Once we receive your objection, we will give it due consideration.
To exercise any of the above rights, please contact our support team via live chat or send an email to [email protected]. We will review your request and take appropriate action. In some cases, due to legal obligations, it may not be possible to fully fulfil a request.
9 Protection of minors
jay77 takes a strict stance on minors (under 21). Our platform is for users aged 21 and above only. We do not knowingly collect or process the personal data of any minor.
Age verification process
At registration we collect and verify the information required for age verification (date of birth, NID). If a person registers using a false age and is later found to be a minor, their account will be closed immediately and any stored data will be deleted.
If you believe a minor is using our platform, please let us know at [email protected]. We will investigate the matter and take the necessary steps.
10 Policy changes
jay77 reserves the right to update this privacy policy as needed. When the policy changes, we will:
Notice of changes
- Publish the updated policy on this page with a new effective date.
- Send a notification to your registered email for significant changes.
- Continuing to use the platform after a change indicates acceptance of the new policy.
- For significant changes, you may be given the opportunity to provide your consent again.
We recommend you revisit this page from time to time so that you remain aware of the latest privacy policy.
11 Contact
If you have any questions, comments or requests about this privacy policy, please get in touch with us. Our support team is available 24/7 to assist you:
Live chat: Connect via live chat 24/7 from any page on the platform. Instant support is available in Bengali.
Email: [email protected]
For privacy-related requests, writing "Privacy Request" in the subject line of your email will help our team respond more quickly. We generally reply to all requests within business days.
Your privacy at jay77 is not just a promise — it is the core foundation of how we operate. We believe that safe and transparent data management is the only way to build a relationship of trust with our users.